To perform a GAP analysis and verify if you have a process for handling and controlling customer-owned property, including materials and equipment, you should:

1. Review Existing Documentation

Start by examining any documented procedures related to the handling and control of customer property. Look for formal policies that outline how such property is received, stored, maintained, and returned. The documentation should detail responsibilities, processes for inspection upon receipt, and criteria for ensuring the property's safe and secure management.

2. Check for Evidence of Implementation

Next, verify that these documented processes are actively being followed. This involves inspecting records of customer property received, including logs that indicate when items were received, who is responsible for their handling, and any relevant maintenance or storage conditions. You should look for evidence that customer property is distinctly labeled, monitored, and tracked throughout its lifecycle in your organization.

3. Assess Training and Awareness

Determine whether staff members are trained on the procedures for handling customer-owned property. Check if there are training records or awareness programs that educate employees about the importance of controlling this property and the specific processes in place. This can help ensure that everyone involved understands their role in managing customer assets properly.

By confirming these elements, you can determine whether you have a compliant process for handling and controlling customer-owned property.